DM Anshul Kumar Hears Complaints of General Citizens at Pragyan Auditorium; 27 Applications Received During Public Hearing; Strict Directives Issued to Officials
A very positive and important piece of news has emerged from Purnia district in Bihar regarding bridging the gaps between the administration and the public and ensuring the swift disposal of problems related to public welfare. During the weekly public darbar / public hearing program organized at the Pragyan Auditorium located at the district headquarters, Purnia District Magistrate (DM) Anshul Kumar stood up from his chair and listened to each and every problem of the ordinary citizens with immense patience and sensitivity. During this public hearing, a total of 27 applications were registered by complainants who arrived from various rural and urban areas of the district. Taking all these matters seriously, DM Anshul Kumar has given explicit and strict directives to the officials of the concerned departments to ensure swift, transparent, and time-bound resolution of all applications so that the general public does not have to make unnecessary rounds of offices.
What Is the Complete Format of the Public Darbar and Public Hearing?
According to detailed accounts, special public hearing programs are organized regularly by the Purnia district administration for the redressal of complaints from ordinary citizens. Continuing this sequence, long queues of complainants were witnessed since morning at this fresh public hearing organized at the Pragyan Auditorium. People arriving from various sections of society—including senior citizens, women, youths, and farmers—apprised the District Magistrate of their personal and public problems.
The primary objective of the administration is to ensure that the benefits of government welfare schemes reach the person standing at the last rung and no citizen has to wander from pillar to post for their petty complaints. DM Anshul Kumar went up to each applicant himself or called them forward to listen to their entire account and also took feedback on it from the concerned officials present on the spot.
A Total of 27 Applications Received During Public Hearing: Which Major Problems Were Deliberated Upon?
During this public hearing, a total of 27 written applications were received, which included problems related to various departments. Complainants put forward their points primarily on the following issues:
Land Disputes and Encroachment: Cases related to land measurement, delays in mutation, and illegal occupations on public lands appeared in the highest numbers.
Social Security Pension Scheme: Complaints related to the non-receipt of pension amounts on time by senior citizens, widows, and differently-abled persons, or errors in account numbers.
Pradhan Mantri Awas Yojana and Ration Cards: Applications related to names being omitted from housing lists, ineligible names being added, and getting new ration cards made or units added.
Mutual Disputes and Police Action: Points related to not receiving local-level police or administrative assistance in certain cases and appeals for justice were also placed.
Strict Directives from DM Anshul Kumar: "Negligence Will Not Be Tolerated"
After receiving the applications, District Magistrate Anshul Kumar took all matters very seriously. Giving clear directives to officials of various departments (such as revenue, rural development, social welfare, and the police department) present on the spot, he stated that each application should be monitored individually.
The DM warned in a strict tone that any kind of dilly-dallying or administrative laxity in resolving public problems will not be tolerated. He directed that:
Action on every single application must be completed within a definite time-frame.
Cases whose execution is possible at the local level should be resolved immediately by setting up camps.
Departmental action will be taken against officials submitting false or misleading reports.
Hope Awakened Among the General Public, Tightening in Administrative System
The style in which District Magistrate Anshul Kumar himself sat in the Pragyan Auditorium and conducted such a public hearing, listening to the problem of each complainant with deep absorption, is being appreciated across the entire district. This initiative has strengthened the belief in the minds of the general public that their voice will not go unheard at the administrative level.
Due to this sensitive and proactive attitude of the administration, not only has hope for the early disposal of pending cases been kindled, but a positive tightening has also been witnessed in the administrative machinery of Purnia district. Such public hearing programs prove that when responsible officers themselves come among the public to listen to their problems, public trust in democracy and governance becomes even stronger.
